{"id":16793,"date":"2026-06-16T10:12:44","date_gmt":"2026-06-16T10:12:44","guid":{"rendered":"https:\/\/estudiosanamar.com\/empresas\/?p=16793"},"modified":"2026-10-27T09:54:00","modified_gmt":"2026-10-27T09:54:00","slug":"curso-atencion-al-cliente-de-servicios-turisticos-en-ingles","status":"publish","type":"page","link":"https:\/\/estudiosanamar.com\/empresas\/curso-atencion-al-cliente-de-servicios-turisticos-en-ingles\/","title":{"rendered":"Curso Atenci\u00f3n al Cliente de Servicios Tur\u00edsticos en Ingl\u00e9s"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"100\" class=\"wp-block-cover__image-background wp-image-34711\" alt=\"\" src=\"https:\/\/estudiosanamar.com\/empresas\/wp-content\/uploads\/2024\/08\/Blue-Modern-Professional-LinkedIn-Banner-400x100.png\" data-object-fit=\"cover\" srcset=\"https:\/\/estudiosanamar.com\/empresas\/wp-content\/uploads\/2024\/08\/Blue-Modern-Professional-LinkedIn-Banner-400x100.png 400w, https:\/\/estudiosanamar.com\/empresas\/wp-content\/uploads\/2024\/08\/Blue-Modern-Professional-LinkedIn-Banner-300x75.png 300w, https:\/\/estudiosanamar.com\/empresas\/wp-content\/uploads\/2024\/08\/Blue-Modern-Professional-LinkedIn-Banner-768x192.png 768w, https:\/\/estudiosanamar.com\/empresas\/wp-content\/uploads\/2024\/08\/Blue-Modern-Professional-LinkedIn-Banner-1536x384.png 1536w, https:\/\/estudiosanamar.com\/empresas\/wp-content\/uploads\/2024\/08\/Blue-Modern-Professional-LinkedIn-Banner.png 1584w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-center has-white-color has-text-color has-link-color has-large-font-size wp-elements-1\">Curso Atenci\u00f3n al Cliente de Servicios Tur\u00edsticos en Ingl\u00e9s<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-black-color has-white-background-color has-text-color has-background has-link-color wp-element-button\" style=\"border-radius:0px\"><strong>Horas Lectivas: 85 <\/strong><\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-black-color has-white-background-color has-text-color has-background has-link-color wp-element-button\" style=\"border-radius:0px\"><strong>Teleformaci\u00f3n<\/strong><\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-black-color has-white-background-color has-text-color has-background has-link-color wp-element-button\" style=\"border-radius:0px\"><strong>Precio: 165 \u20ac<\/strong><\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-black-color has-white-background-color has-text-color has-background has-link-color wp-element-button\" style=\"border-radius:0px\"><strong>Bonificable hasta el 100 %<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-black-color has-luminous-vivid-amber-background-color has-text-color has-background has-link-color has-medium-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/estudiosanamar.com\/empresas\/contacto-2\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u00bfTE PODEMOS AYUDAR?<br>Solicita Ahora mas Informaci\u00f3n <\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n<p><span style=\"font-size: 16pt; color: #000000;\"><strong>Curso Atenci\u00f3n al Cliente de Servicios Tur\u00edsticos en Ingl\u00e9s<\/strong>. Con este curso, podr\u00e1s interpretar los aspectos generales de mensajes y documentos de cierta complejidad escritos en ingl\u00e9s, recibidos o utilizados en el \u00e1mbito de la actividad tur\u00edstica, extrayendo la informaci\u00f3n relevante.<\/span><\/p>\n<h2 style=\"text-align: center;\"><span style=\"font-size: 24pt; color: #000000; font-family: georgia, palatino, serif;\"><strong>Curso Atenci\u00f3n al Cliente de Servicios Tur\u00edsticos en Ingl\u00e9s<\/strong><\/span><\/h2>\n<p style=\"text-align: left;\">\n<div class=\"su-tabs su-tabs-style-default su-tabs-mobile-stack\" data-active=\"1\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-tabs-nav\"><span class=\"\" data-url=\"\" data-target=\"blank\" tabindex=\"0\" role=\"button\">TEMARIO<\/span><span class=\"\" data-url=\"\" data-target=\"blank\" tabindex=\"0\" role=\"button\">OBJETIVOS<\/span><span class=\"\" data-url=\"\" data-target=\"blank\" tabindex=\"0\" role=\"button\">\u00bfC\u00d3MO BONIFICAR LOS CURSOS?<\/span><\/div><div class=\"su-tabs-panes\"><div class=\"su-tabs-pane su-u-clearfix su-u-trim\" data-title=\"TEMARIO\">\n<p><strong>UD1.<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>1.1. Dar y anotar n\u00fameros de tel\u00e9fono en ingl\u00e9s.<\/ul>\n<\/li>\n<li style=\"list-style-type: none;\">\n<ul>1.2. El abecedario. Importancia de saber deletrear en ingl\u00e9s.<\/ul>\n<\/li>\n<li style=\"list-style-type: none;\">\n<ul>1.3. Contestar al tel\u00e9fono.<\/ul>\n<\/li>\n<li style=\"list-style-type: none;\">\n<ul>1.4. Listening.<\/ul>\n<\/li>\n<\/ul>\n<ul>1.5. Expresiones \u00fatiles 1.<\/ul>\n<p><strong>UD2.<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>2.1. Vocabulario (el tel\u00e9fono).<\/ul>\n<\/li>\n<li style=\"list-style-type: none;\">\n<ul>2.2. Comenzar una llamada.<\/ul>\n<\/li>\n<li style=\"list-style-type: none;\">\n<ul>2.3. Comprobar qui\u00e9n llama y especificar informaci\u00f3n.<\/ul>\n<\/li>\n<li style=\"list-style-type: none;\">\n<ul>2.4. Listening.<\/ul>\n<\/li>\n<\/ul>\n<ul>2.5. Expresiones \u00fatiles 2.<\/ul>\n<p><strong>UD3.<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>3.1. Vocabulario (expresiones).<\/ul>\n<\/li>\n<li style=\"list-style-type: none;\">\n<ul>3.2. Finalizar una llamada.<\/ul>\n<\/li>\n<li style=\"list-style-type: none;\">\n<ul>3.3. Contactar con alguien por tel\u00e9fono.<\/ul>\n<\/li>\n<li style=\"list-style-type: none;\">\n<ul>3.4. Listening.<\/ul>\n<\/li>\n<\/ul>\n<ul>3.5. Expresiones \u00fatiles 3.<\/ul>\n<p><strong>UD4.<\/strong><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>4.1. Dar y recoger mensajes telef\u00f3nicos.<\/ul>\n<\/li>\n<li style=\"list-style-type: none;\">\n<ul>4.2. Aspectos telef\u00f3nicos (ofertas y peticiones, citas y planes).<\/ul>\n<\/li>\n<li style=\"list-style-type: none;\">\n<ul>4.3. Abreviaturas utilizadas.<\/ul>\n<\/li>\n<li style=\"list-style-type: none;\">\n<ul>4.4. Listening.<\/ul>\n<\/li>\n<\/ul>\n<ul>4.5. Expresiones \u00fatiles 4.<\/ul>\n<\/div>\n<div class=\"su-tabs-pane su-u-clearfix su-u-trim\" data-title=\"OBJETIVOS\">\n<ul>\n<li><span style=\"font-size: 16pt;\">Atenci\u00f3n telef\u00f3nica en ingl\u00e9s desde sus aspectos m\u00e1s b\u00e1sicos.<\/span><\/li>\n<li><span style=\"font-size: 16pt;\">Mejora de la destreza ling\u00fc\u00edstica y conversacional en ingl\u00e9s en situaciones espec\u00edficas por tel\u00e9fono.<\/span><\/li>\n<li><span style=\"font-size: 16pt;\">Diferenciaci\u00f3n de los aspectos coloquiales y formales de las conversaciones y expresiones telef\u00f3nicas (desde un particular o desde una empresa).<\/span><\/li>\n<li><span style=\"font-size: 16pt;\">Atenci\u00f3n al vocabulario y expresiones de la atenci\u00f3n telef\u00f3nica en ingl\u00e9s.<\/span><\/li>\n<\/ul>\n<\/div>\n<div class=\"su-tabs-pane su-u-clearfix su-u-trim\" data-title=\"\u00bfC\u00d3MO BONIFICAR LOS CURSOS?\">\n<div id=\"ui-accordion-accordion-panel-0\" class=\"despliegaAcordeonSimple ui-accordion-content ui-helper-reset ui-widget-content ui-corner-bottom ui-accordion-content-active\" tabindex=\"0\" role=\"tabpanel\" aria-labelledby=\"ui-accordion-accordion-header-0\" aria-hidden=\"false\">\n<div class=\"ExternalClass4A9D6D26B3504F64AB1BC298F51E5B3E\">\n<p style=\"text-align: left;\"><span style=\"font-family: georgia, palatino, serif; font-size: 16pt; color: #000000;\"><strong>\u00bfCu\u00e1l es el Procedimiento para acceder a los Cursos Bonificables Fundae Empresas?<\/strong><\/span><\/p>\n<\/div>\n<\/div>\n<ol style=\"text-align: left;\">\n<li><span style=\"font-family: georgia, palatino, serif; font-size: 16pt; color: #000000;\">Nos indicas los Cursos Fundaci\u00f3n Tripartita online que deseas realizar.<\/span><\/li>\n<li><span style=\"font-family: georgia, palatino, serif; font-size: 16pt; color: #000000;\">Te enviaremos presupuesto con los cursos elegidos.<\/span><\/li>\n<li><span style=\"font-family: georgia, palatino, serif; font-size: 16pt; color: #000000;\">Una vez aceptados, te enviaremos la Ficha de Participante y el RTL, Representante.<\/span><\/li>\n<li><span style=\"font-family: georgia, palatino, serif; font-size: 16pt; color: #000000;\">Comprobamos cr\u00e9dito disponible en la Fundae y procedemos a realizar la gesti\u00f3n con la Fundaci\u00f3n Tripartita, para dar de alta a la formaci\u00f3n. les emitiremos la factura y comenzaremos la formaci\u00f3n.\u00a0<\/span><\/li>\n<li><span style=\"font-family: georgia, palatino, serif; font-size: 16pt; color: #000000;\">Al finalizar el curso, entregaremos a la empresa el certificado para que la asesor\u00eda o el departamento de recursos humanos descuente el importe pagado de los seguros sociales.<\/span><\/li>\n<\/ol>\n<p style=\"text-align: left;\"><span style=\"font-family: georgia, palatino, serif; font-size: 16pt; color: #000000;\"><strong>\u00bfQu\u00e9 Documentos hay que presentar?<\/strong><\/span><\/p>\n<ul style=\"text-align: left;\">\n<li><span style=\"font-family: georgia, palatino, serif; font-size: 16pt;\"><span style=\"color: #000000;\">Solo tiene que hacernos llegar debidamente cumplimentado y firmada,\u00a0<strong>la Ficha de Participante<\/strong>:<\/span>\u00a0<a href=\"https:\/\/estudiosanamar.com\/empresas\/wp-content\/uploads\/2018\/03\/Ficha-Particiante-1-2-6-1.doc\" target=\"_blank\" rel=\"noopener noreferrer\">Descarga Aqu\u00ed Ficha de Participante<\/a>.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"text-align: left;\"><span style=\"font-family: georgia, palatino, serif; font-size: 16pt;\"><span style=\"color: #000000;\">Si la empresa tiene representante sindical, tambi\u00e9n deben rellenar\u00a0<strong>el Documento RTL<\/strong>. Del resto nos encargarnos nosotros, sin coste para la empresa:<\/span>\u00a0<a href=\"http:\/\/estudiosanamar.com\/formacion\/wp-content\/uploads\/2017\/11\/Informaci%C3%B3n-RLT_Acciones-Formativas.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Descarga Aqu\u00ed el Documento RTL Representante de los Trabajadores<\/a>.<\/span><\/li>\n<\/ul>\n<p><em><\/div><\/div><\/div><\/em><\/p>\n<h2 style=\"text-align: center;\"><span style=\"font-family: georgia, palatino, serif; font-size: 24pt; color: #000000;\"> <strong>Curso Atenci\u00f3n al Cliente de Servicios Tur\u00edsticos en Ingl\u00e9s: <\/strong>Metodolog\u00eda<\/span><\/h2>\n<p style=\"text-align: left;\"><span style=\"font-size: 16pt; color: #000000;\">El alumno, a trav\u00e9s del <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/anamar.campusvertice.com\/SecureLogin\/login.aspx\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\">Campus Virtual<\/span><\/a><\/span>,\u00a0 realiza todo el proceso de aprendizaje accediendo a todos los contenidos formativos que tiene a su disposici\u00f3n, as\u00ed como una serie de ejercicios y evaluaciones para medir el resultado conseguido. Visita nuestra web <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/estudiosanamar.com\/formacion\/\" target=\"_blank\" rel=\"noopener noreferrer\">www.estudiosanamar.com<\/a><\/span>.<\/span><\/p>\n<p>Podr\u00e1s interpretar con mayor facilidad mensajes y documentos complejos en ingl\u00e9s, que son comunes en el sector tur\u00edstico. Esto te permitir\u00e1 entender y aplicar informaci\u00f3n relevante sin malentendidos.<\/p>\n<p>Ampliar\u00e1s tu vocabulario espec\u00edfico del \u00e1mbito tur\u00edstico, lo que te permitir\u00e1 expresar ideas con mayor precisi\u00f3n y eficacia.<\/p>\n<h4><span style=\"font-size: 16pt; color: #ff0000;\">M\u00e1s Informaci\u00f3n<\/span><\/h4>\n<style id=\"wpforms-css-vars-15160\">\n\t\t\t\t#wpforms-15160 {\n\t\t\t\t--wpforms-container-padding: 0px;\n--wpforms-container-border-width: 1px;\n--wpforms-container-border-radius: 3px;\n--wpforms-background-color: rgba(0, 0, 0, 0);\n--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 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Con este curso, podr\u00e1s interpretar los aspectos generales de mensajes y documentos de cierta complejidad escritos en ingl\u00e9s, recibidos o utilizados en el \u00e1mbito de la actividad tur\u00edstica, extrayendo la informaci\u00f3n relevante. Curso Atenci\u00f3n al Cliente de Servicios Tur\u00edsticos en Ingl\u00e9s Curso Atenci\u00f3n al Cliente de &#8230; <a title=\"Curso Atenci\u00f3n al Cliente de Servicios Tur\u00edsticos en Ingl\u00e9s\" class=\"read-more\" href=\"https:\/\/estudiosanamar.com\/empresas\/curso-atencion-al-cliente-de-servicios-turisticos-en-ingles\/\" aria-label=\"Leer m\u00e1s sobre Curso Atenci\u00f3n al Cliente de Servicios Tur\u00edsticos en Ingl\u00e9s\">Leer m\u00e1s<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-16793","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ingl\u00e9s: Atenci\u00f3n al Cliente | Curso Bonificado Empresas<\/title>\n<meta name=\"description\" content=\"\ud83d\udcda Ingl\u00e9s: Atenci\u00f3n al Cliente Tur\u00edstico \u2014 Mejora el nivel de idiomas de tu plantilla con cursos bonificados FUNDAE. 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