{"id":16668,"date":"2026-06-17T17:09:41","date_gmt":"2026-06-17T17:09:41","guid":{"rendered":"https:\/\/estudiosanamar.com\/empresas\/?p=16668"},"modified":"2026-10-26T12:48:57","modified_gmt":"2026-10-26T12:48:57","slug":"curso-de-atencion-telefonica-en-ingles","status":"publish","type":"page","link":"https:\/\/estudiosanamar.com\/empresas\/curso-de-atencion-telefonica-en-ingles\/","title":{"rendered":"Curso de Atenci\u00f3n telef\u00f3nica en ingl\u00e9s"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"100\" class=\"wp-block-cover__image-background wp-image-34711\" alt=\"\" src=\"https:\/\/estudiosanamar.com\/empresas\/wp-content\/uploads\/2024\/08\/Blue-Modern-Professional-LinkedIn-Banner-400x100.png\" data-object-fit=\"cover\" srcset=\"https:\/\/estudiosanamar.com\/empresas\/wp-content\/uploads\/2024\/08\/Blue-Modern-Professional-LinkedIn-Banner-400x100.png 400w, https:\/\/estudiosanamar.com\/empresas\/wp-content\/uploads\/2024\/08\/Blue-Modern-Professional-LinkedIn-Banner-300x75.png 300w, https:\/\/estudiosanamar.com\/empresas\/wp-content\/uploads\/2024\/08\/Blue-Modern-Professional-LinkedIn-Banner-768x192.png 768w, https:\/\/estudiosanamar.com\/empresas\/wp-content\/uploads\/2024\/08\/Blue-Modern-Professional-LinkedIn-Banner-1536x384.png 1536w, https:\/\/estudiosanamar.com\/empresas\/wp-content\/uploads\/2024\/08\/Blue-Modern-Professional-LinkedIn-Banner.png 1584w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color has-link-color has-large-font-size wp-elements-1\">Curso de Atenci\u00f3n telef\u00f3nica en Ingl\u00e9s <\/h2>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-black-color has-white-background-color has-text-color has-background has-link-color wp-element-button\" style=\"border-radius:0px\"><strong>Horas Lectivas: 25 <\/strong><\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-black-color has-white-background-color has-text-color has-background has-link-color wp-element-button\" style=\"border-radius:0px\"><strong>Teleformaci\u00f3n<\/strong><\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-black-color has-white-background-color has-text-color has-background has-link-color wp-element-button\" style=\"border-radius:0px\"><strong>Precio: 125 \u20ac<\/strong><\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-black-color has-white-background-color has-text-color has-background has-link-color wp-element-button\" style=\"border-radius:0px\"><strong>Bonificable hasta el 100 %<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-black-color has-luminous-vivid-amber-background-color has-text-color has-background has-link-color has-medium-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/estudiosanamar.com\/empresas\/contacto-2\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u00bfTE PODEMOS AYUDAR?<br>Solicita Ahora mas Informaci\u00f3n <\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:24px\"><div class=\"su-tabs su-tabs-style-default su-tabs-mobile-stack\" data-active=\"2\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-tabs-nav\"><span class=\"\" data-url=\"\" data-target=\"blank\" tabindex=\"0\" role=\"button\">Metodologia <\/span><span class=\"\" data-url=\"\" data-target=\"blank\" tabindex=\"0\" role=\"button\">Objetivos<\/span><span class=\"\" data-url=\"\" data-target=\"blank\" tabindex=\"0\" role=\"button\">Temario <\/span><span class=\"\" data-url=\"\" data-target=\"blank\" tabindex=\"0\" role=\"button\">Como Se bonifica <\/span><\/div><div class=\"su-tabs-panes\"><div class=\"su-tabs-pane su-u-clearfix su-u-trim\" data-title=\"Metodologia \">\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Para qu\u00e9 te prepara?<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">En un mundo cada vez m\u00e1s globalizado, la habilidad de comunicarse eficazmente por tel\u00e9fono en ingl\u00e9s se ha convertido en una necesidad crucial, tanto en el \u00e1mbito personal como profesional. Este curso te ofrece una <strong>iniciaci\u00f3n s\u00f3lida en la atenci\u00f3n telef\u00f3nica en ingl\u00e9s<\/strong>, enfoc\u00e1ndose en aspectos clave que te permitir\u00e1n:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\"><strong>Comprender y utilizar expresiones <\/strong>para interactuar en situaciones telef\u00f3nicas cotidianas.<\/li>\n\n\n\n<li class=\"has-medium-font-size\"><strong>Mejorar tu destreza ling\u00fc\u00edstica y conversacional<\/strong>, facilitando interacciones efectivas en contextos espec\u00edficos.<\/li>\n\n\n\n<li class=\"has-medium-font-size\"><strong>Diferenciar entre el lenguaje coloquial y formal<\/strong>, adaptando tu comunicaci\u00f3n seg\u00fan la situaci\u00f3n, ya sea con un particular o en un entorno empresarial.<\/li>\n\n\n\n<li class=\"has-medium-font-size\"><strong>Ampliar tu vocabulario y expresiones<\/strong> relacionadas con la atenci\u00f3n telef\u00f3nica, para que puedas desenvolverte con confianza en cualquier llamada.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Mejora de la destreza ling\u00fc\u00edstica y conversacional en ingl\u00e9s en situaciones espec\u00edficas por tel\u00e9fono.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-medium-font-size\">\u00bfA qui\u00e9n va dirigido?<\/h4>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Este curso est\u00e1 dise\u00f1ado para alumnos\/as que deseen mejorar sus habilidades en la atenci\u00f3n telef\u00f3nica en ingl\u00e9s.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/div>\n<div class=\"su-tabs-pane su-u-clearfix su-u-trim\" data-title=\"Objetivos\">\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Iniciaci\u00f3n en la atenci\u00f3n telef\u00f3nica en ingl\u00e9s desde sus aspectos m\u00e1s b\u00e1sicos.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Mejora de la destreza ling\u00fc\u00edstica y conversacional en ingl\u00e9s en situaciones espec\u00edficas por tel\u00e9fono.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Diferenciaci\u00f3n de los aspectos coloquiales y formales de las conversaciones y expresiones telef\u00f3nicas (desde un particular o desde una empresa).<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Atenci\u00f3n al vocabulario y expresiones de la atenci\u00f3n telef\u00f3nica en ingl\u00e9s.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/div>\n<div class=\"su-tabs-pane su-u-clearfix su-u-trim\" data-title=\"Temario \">\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:20px\"><strong>UD1.<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\n<ul class=\"wp-block-list\">\n<li>1.1. Dar y anotar n\u00fameros de tel\u00e9fono en ingl\u00e9s.<\/li>\n\n\n\n<li>1.2. El abecedario. Importancia de saber deletrear en ingl\u00e9s.<\/li>\n\n\n\n<li>1.3. Contestar al tel\u00e9fono.<\/li>\n\n\n\n<li>1.4. Listening.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">1.5. Expresiones \u00fatiles 1.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>UD2.<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\n<ul class=\"wp-block-list\">\n<li>2.1. Vocabulario (el tel\u00e9fono).<\/li>\n\n\n\n<li>2.2. Comenzar una llamada.<\/li>\n\n\n\n<li>2.3. Comprobar qui\u00e9n llama y especificar informaci\u00f3n.<\/li>\n\n\n\n<li>2.4. Listening.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">2.5. Expresiones \u00fatiles 2.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>UD3.<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\n<ul class=\"wp-block-list\">\n<li>3.1. Vocabulario (expresiones).<\/li>\n\n\n\n<li>3.2. Finalizar una llamada.<\/li>\n\n\n\n<li>3.3. Contactar con alguien por tel\u00e9fono.<\/li>\n\n\n\n<li>3.4. Listening.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">3.5. Expresiones \u00fatiles 3.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>UD4.<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\n<ul class=\"wp-block-list\">\n<li>4.1. Dar y recoger mensajes telef\u00f3nicos.<\/li>\n\n\n\n<li>4.2. Aspectos telef\u00f3nicos (ofertas y peticiones, citas y planes).<\/li>\n\n\n\n<li>4.3. Abreviaturas utilizadas.<\/li>\n\n\n\n<li>4.4. Listening.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:20px\">4.5. Expresiones \u00fatiles 4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/div>\n<div class=\"su-tabs-pane su-u-clearfix su-u-trim\" data-title=\"Como Se bonifica \">\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Para&nbsp;<strong>BONIFICAR EL CURSO para Fundae Empresas<\/strong>&nbsp;el proceso es el siguiente:<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">-La empresa deber\u00e1 rellenar la Ficha de Participante y el documento RTL (este \u00faltimo solo si la empresa tiene representante sindical) y envi\u00e1rnosla.<\/p>\n\n\n\n<ul class=\"wp-block-list has-small-font-size\">\n<li class=\"has-medium-font-size\"><strong><a href=\"https:\/\/estudiosanamar.com\/empresas\/wp-content\/uploads\/2018\/03\/Ficha-Particiante-1-2-6-1.doc\" target=\"_blank\" rel=\"noreferrer noopener\"><u>Descarga Aqu\u00ed Ficha de Participante<\/u><\/a><\/strong><strong>&nbsp;<\/strong><\/li>\n\n\n\n<li class=\"has-medium-font-size\"><strong><a href=\"https:\/\/estudiosanamar.com\/empresas\/wp-content\/uploads\/2020\/07\/informaci%F3n-rlt_acciones-formativas.docx\" target=\"_blank\" rel=\"noreferrer noopener\"><u>Descarga Aqu\u00ed el Documento RTL Representante de los Trabajadores<\/u><\/a><\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">-Estudios Anamar emitir\u00e1 la factura con el coste del curso a la empresa.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">-Estudios Anamar realizar\u00eda toda la gesti\u00f3n con la FUNDAE&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">\u2013 Durante el periodo podr\u00e1s acceder al campus las 24 horas del d\u00eda los 7 d\u00edas&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">-Se le env\u00eda al Email del alumno su Usuario, Contrase\u00f1a y el enlace al Campus Virtual para que comience la formaci\u00f3n.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">\u2013<strong>El alumno debe superar al menos el 75% del contenido total del curso antes de la Fecha de Fin de Curso para que la formaci\u00f3n pueda ser Bonificada.<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">El estudiante deber\u00e1 avanzar a trav\u00e9s de las unidades did\u00e1cticas que conforman el programa de estudio y completar tanto las actividades como las autoevaluaciones asociadas. Al finalizar el itinerario, encontrar\u00e1 un examen final o varios ex\u00e1menes. Este progreso se registrar\u00e1 en la plataforma virtual, donde podr\u00e1 ser consultado en cualquier momento.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">-Con el contenido total del curso nos referimos a:<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">-Actividades y Ejercicios Parciales<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">-Evaluaciones y Ex\u00e1menes Parciales<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">-Evaluaciones y Ex\u00e1menes Finales<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">-Si el alumno supera el curso, cuando llegue la Fecha de Fin del Curso, Estudios Anamar les entregar\u00e1 el&nbsp;documento de la FUNDAE.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">-Con este documento su empresa podr\u00e1 descontar el coste de la factura de los seguros sociales de ese mes.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">-Por lo que el coste de la formaci\u00f3n para la empresa es cero.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>-TUTOR ONLINE<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\">El tutor corregir\u00e1 los ejercicios y ex\u00e1menes y resolver\u00e1 todas las posibles dudas que le pueda surgir sobre el temario&nbsp;<strong>a trav\u00e9s del Campus o por Email<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>-\u00bfC\u00d3MO FUNCIONAN NUESTROS CURSOS?<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Curso 100% Online.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Campus Virtual abierto 24 Horas.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">El alumno podr\u00e1 estudiar a cualquier hora de cualquier d\u00eda.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">El alumno podr\u00e1 permanecer en el Campus todo el Tiempo que necesite.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/div><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Solicita mas Informaci\u00f3n<\/h2>\n\n\n<style id=\"wpforms-css-vars-15160-block-d98e26da-c5de-4f29-a4c0-24210b1127f0\">\n\t\t\t\t#wpforms-15160.wpforms-block-d98e26da-c5de-4f29-a4c0-24210b1127f0 {\n\t\t\t\t--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 15px;\n--wpforms-button-size-margin-top: 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